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How can I prevent overdraft fees?

  • Education Resources > Help Center > General Banking FAQs > Overdrafts

Want to learn more about how you can prevent overdraft fees? We’ve got you!

Can I opt out of Payday Your Way?

  • Education Resources > Help Center > General Banking FAQs > Payday Your Way

Need to opt out of Payday Your Way? No problem! The next steps are easy.

Can I purchase flood insurance if I’m not in a high-risk flood zone?

  • Insurance Services > Education > Flood Insurance FAQs

Interested in purchasing flood insurance outside of a high-risk zone? Learn more about your options!

How soon after purchase does my policy take effect?

  • Insurance Services > Education > Flood Insurance FAQs

It’s important to know when your flood insurance policy will take effect. Learn more!

Does business online banking include any personal information for login?

  • Education Resources > Help Center > Business FAQs > Business Banking

Wondering if business online banking includes any personal information for login? We can help!

What is remote deposit capture?

  • Education Resources > Help Center > Business FAQs > Remote Deposit Capture

Want to know more about remote deposit capture? We’ve got you! Learn more.

What are the image guidelines for My Card Creation?

  • Education Resources > Help Center > Debit Card FAQs

Wondering what the image guidelines are for My Card Creation? You’re in the right place! Learn more.

What if I can’t remember my user ID or password?

  • Education Resources > Help Center > Mobile Services FAQs > Mobile App

Can’t recall your user ID or password to log in to the Gate City Bank mobile app or online banking? We can help!

What is the Gate City Bank mobile app?

  • Education Resources > Help Center > Mobile Services FAQs > Mobile App

Wondering what the Gate City Bank mobile app is? Let us give you a quick overview!

How do I change the personal identification number (PIN) for my debit card?

  • Education Resources > Help Center > Debit Card FAQs

Looking to change the personal identification number (PIN) for your Gate City Bank debit card? We’ve got you covered! Learn more.