What can we help you find?
As part of our commitment to delivering the best online and mobile banking service for our customers, we’ve updated your experience.
Rest assured that we’re here to help you navigate this transition step by step. Let’s get started by updating you on the latest and greatest in terms of:
Stay up-to-date on expected (and only temporary) service disruptions.
Know what steps you can take to optimize your online and mobile experience.
Follow some basic steps to access your online and mobile banking account.
Enjoy a range of features with your updated online and mobile banking.
As we prepare to launch our updated online and mobile banking, some services will be temporarily interrupted. Everything will be back up and running starting September 24:
When your account switches to the updated online and mobile banking starting September 24th, some feature selections in your old account will need to be reset in your updated account such as:
After the online and mobile banking updates, the first time you log in you will be asked to set up a new password and verify your identity. Follow the prompts to gain access to your updated online and mobile banking account.
Your updated online and mobile banking experience offers a range of features including:
Easily manage your debit card by setting spending limits, reporting your card as lost or stolen, freezing your card and more.
Turn on account alerts to stay informed about specific transactions and updates, as well as suspicious activity and low balances.
Manage and schedule all your payments in one place, ensuring timely payments and reducing the risk of late fees.
See where you’re spending money from your Gate City Bank accounts. You can also add accounts from other financial institutions to get a full view of your finances.
Create and edit nicknames to help you easily identify and organize your Gate City Bank accounts.
Yes. The online and mobile banking experience may feel a little different, but it looks and functions very similar.
If you use external transfers to transfer money between your Gate City Bank account and accounts at other financial institutions, you will need to relink these accounts and set up new transfers. No action is required for transfers within Gate City Bank or payments made through bill pay or Zelle®.
Depending on your mobile device settings, you may need to download the latest version of our mobile app to access a number of enhanced features and benefits in online and mobile banking.
To locate Zelle® and online bill pay in our mobile banking app, simply navigate to “More” and select “Bill Pay/Zelle.”
Zelle® and the Zelle®-related marks are wholly owned by Early Warning Services, LLC, and are used herein under license.
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