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How secure is mobile wallet?

  • Education Resources > Help Center > Mobile Services FAQs > Mobile Wallet

Wondering how secure mobile wallet is? Put your mind at ease! Each transaction is securely encrypted and requires one of multiple methods of identification.

Is support available for merchant services?

  • Education Resources > Help Center > Business FAQs > Merchant Services

Want to know what support is available with our merchant services? Learn more!

What is an ACH batch?

  • Education Resources > Help Center > Business FAQs > ACH Origination

Wondering what an ACH batch is? Look no further! Learn more.

Why was I prompted to provide a one-time passcode?

  • Education Resources > Help Center > Online Services FAQs > Online Banking

When it comes to online banking, we care about your security, which is why we may ask you to provide a one-time passcode from time to time.

Can I pay someone whose bank isn’t in the Zelle® network?

  • Education Resources > Help Center > Mobile Services FAQs > Zelle

If you’re looking to send money to someone whose bank is outside of the Zelle® network, we’ve got you covered!

What merchant services are available?

  • Education Resources > Help Center > Business FAQs > Merchant Services

Wondering what merchant services are available through Gate City Bank? You’re in the right place! Learn more.

What should I do with my refund check from my canceled homeowner’s insurance policy?

  • Education Resources > Help Center > Loan FAQs > Mortgage Loans

If you receive a refund check from your canceled homeowner’s insurance policy, there are a few simple steps you can follow.

What do I need to know about home appraisals?

  • Education Resources > Help Center > Loan FAQs > Mortgage Loans

Want to learn more about home appraisals? Look no further!

What do I need to do when switching my home insurance to a different company?

  • Education Resources > Help Center > Loan FAQs > Mortgage Loans

Curious about switching your home insurance to a different company? We can assist! Learn more.

Can I opt out of online statements and notices?

  • Education Resources > Help Center > Online Services FAQs > Online Statements

If you’re looking to change your settings for online statements and notices, we’ve got you covered with a couple of helpful options.