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What is online identity protection?

  • Education Resources > Help Center > Security and Fraud FAQs > Fraud Protection

How would you grade yourself in terms of online identity protection? Learn more to see if you’ve been following best practices while banking online, shopping or just surfing the internet!

What tools are available at the bank to help me prevent fraud?

  • Education Resources > Help Center > Security and Fraud FAQs > Fraud Protection

Looking for tools to help prevent fraud? We’ve got you covered! Learn more.

How do I dispute a transaction?

  • Education Resources > Help Center > General Banking FAQs > General Banking

If you ever need to dispute a debit card or ATM transaction, you can rest easy knowing we’re right by your side.

What is escrow analysis?

  • Education Resources > Help Center > Loan FAQs > Mortgage Loans

Wondering what an escrow analysis is? We’ve got you covered! Learn more.

Can I choose to round up more?

  • Education Resources > Help Center > Saving FAQs > Simply Save

Wondering if you can round up more with Simply Save? We can help shed some light.

How do I use mobile wallet?

  • Education Resources > Help Center > Mobile Services FAQs > Mobile Wallet

Wondering how to use mobile wallet? We’ve got you! Learn more about how mobile wallet transactions may be used in stores, within apps or on the web.

What merchant services are available?

  • Education Resources > Help Center > Business FAQs > Merchant Services

Wondering what merchant services are available through Gate City Bank? You’re in the right place! Learn more.

Who will train business customers for ACH origination?

  • Education Resources > Help Center > Business FAQs > ACH Origination

Interested in training for ACH origination? We can help! Learn more.

Is support available for merchant services?

  • Education Resources > Help Center > Business FAQs > Merchant Services

Want to know what support is available with our merchant services? Learn more!

What is an ACH batch?

  • Education Resources > Help Center > Business FAQs > ACH Origination

Wondering what an ACH batch is? Look no further! Learn more.