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How do I delete my online banking account?

  • Education Resources > Help Center > Online Services FAQs > Online Banking

Deleting your online banking account can be completed in no time. Simply call us, message us or visit one of our locations!

How do I add or remove accounts in online banking?

  • Education Resources > Help Center > Online Services FAQs > Online Banking

If you’re looking to add, remove or hide accounts in online banking, we’re happy to provide you with some helpful guidance.

How do I sign up for online banking?

  • Education Resources > Help Center > Online Services FAQs > Online Banking

We’ve made signing up for online banking a breeze. Follow a few simple steps, and you’ll be ready to go with better banking!

How do I transfer money to someone at a different financial institution?

  • Education Resources > Help Center > Online Services FAQs > Transfers

Need to transfer money to someone at a different financial institution? No problem! Learn more.

How current is my information in online banking?

  • Education Resources > Help Center > Online Services FAQs > Online Banking

When it comes to online banking, you can rest assured that your activity and information is updated within minutes. Learn more!

Where can I earn debit card reward points?

  • Education Resources > Help Center > Debit Card FAQs > Debit Card Rewards

Wondering where you can earn debit card reward points? Good news! You can earn them pretty much anywhere. Learn more!

Which accounts automatically refund ATM fees?

  • Education Resources > Help Center > Debit Card FAQs

Wondering which Gate City Bank accounts automatically refund ATM fees? You’re going to love the answer! Learn more.

Can I set up a family member with access to my online banking account?

  • Education Resources > Help Center > Online Services FAQs > Online Banking

Wondering if you can set up a family member with access to your online banking account? We’re happy to provide feedback on this! Learn more.

If I do not want my surplus refunded, can I keep it in my mortgage escrow account?

  • Education Resources > Help Center > Loan FAQs > Mortgage Loans

Unfortunately, you’re not able to keep your surplus in your mortgage escrow account. We’re happy to explain further. Learn more.

When are bill payments deducted?

  • Education Resources > Help Center > Online Services FAQs > Bill Pay

If you’re curious about when bill payments are deducted in online and mobile banking, we can provide more information!