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Do I need to redownload the mobile app?

  • Education Resources > Help Center > Online Services FAQs > Recent Updates

We’ve enhanced our online and mobile banking experience to include a host of new benefits. Update the mobile app today, so you don’t miss out on any of the latest upgrades!

How much history is available for my accounts?

  • Education Resources > Help Center > Online Services FAQs > Online Banking

Whether it’s for checking, savings or CDs, we make it easy to look back at months of account history.

Where can I find my account information in online banking?

  • Education Resources > Help Center > Online Services FAQs > Online Banking

Locating your account number, balance and other information in online banking is super quick and easy! Simply follow the basic steps we’ve outlined.

My online banking account is locked – now what?

  • Education Resources > Help Center > Online Services FAQs > Online Banking

Wondering what to do if your online banking account is locked? Not to worry! We’re still by your side. Learn more.

Does Gate City Bank know my password?

  • Education Resources > Help Center > Online Services FAQs > Online Banking

Wondering if we know your password? We actually don’t! But we can help reset it if it’s ever forgotten. Learn more about how your security is paramount to us.

How do I reorder my accounts?

  • Education Resources > Help Center > Online Services FAQs > Online Banking

To reorder your accounts in online banking, we can walk you through a few simple steps.

What is an eBill?

  • Education Resources > Help Center > Online Services FAQs > Bill Pay

Wondering what an eBill is? We can shed some light! Learn more.

What should I do if a payment did not reach my payee?

  • Education Resources > Help Center > Online Services FAQs > Bill Pay

Wondering what to do if a payment doesn’t reach your payee? We can help! Learn more.

Can I complete a personal loan application over the phone or online?

  • Education Resources > Help Center > Loan FAQs > Personal Loans

Did you know that there are multiple ways to apply for a personal loan with us? We make it easy! Learn more.

Do I need a co-borrower to get a loan?

  • Education Resources > Help Center > Loan FAQs > Personal Loans

Wondering if you need a co-borrower to get a personal loan? It depends on a couple of factors. Learn more!