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How do I use a Zelle® QR code?

  • Education Resources > Help Center > Mobile Services FAQs > Zelle

If you’re wondering how to use a Zelle® QR code to help ensure you send money to the right person, Gate City Bank offers a handful of helpful steps.

What if I get an error message when enrolling in Zelle®?

  • Education Resources > Help Center > Mobile Services FAQs > Zelle

If you receive an error message while trying to enroll an email address or U.S. mobile number with Zelle®, we’ll help guide you forward with easy next steps.

Why is my check not depositing with the mobile app?

  • Education Resources > Help Center > Mobile Services FAQs > Mobile Check Deposit

Wondering why your check won’t deposit with our mobile app? We can shed some light! Learn more.

How secure is mobile wallet?

  • Education Resources > Help Center > Mobile Services FAQs > Mobile Wallet

Wondering how secure mobile wallet is? Put your mind at ease! Each transaction is securely encrypted and requires one of multiple methods of identification.

What is an ACH batch?

  • Education Resources > Help Center > Business FAQs > ACH Origination

Wondering what an ACH batch is? Look no further! Learn more.

Why was I prompted to provide a one-time passcode?

  • Education Resources > Help Center > Online Services FAQs > Online Banking

When it comes to online banking, we care about your security, which is why we may ask you to provide a one-time passcode from time to time.

How do I sign up for online bill pay?

  • Education Resources > Help Center > Online Services FAQs > Bill Pay

Ready to sign up for online bill pay? We can help with easy next steps!

Is an account number required when adding a new payee?

  • Education Resources > Help Center > Online Services FAQs > Bill Pay

Wondering if an account number is required when adding a new payee? It is! And for a good reason. Learn more.

Can I opt out of online statements and notices?

  • Education Resources > Help Center > Online Services FAQs > Online Statements

If you’re looking to change your settings for online statements and notices, we’ve got you covered with a couple of helpful options.

What are online statements and notices?

  • Education Resources > Help Center > Online Services FAQs > Online Statements

Learn more about how our convenient online statements and notices provide multiple benefits when it comes to staying up-to-date on your account.