What can we help you find?
Easily deposit checks with your mobile device anytime, anywhere. Then, get right back to what you were up to without missing a beat.
Processing checks has never been easier! Once you’ve downloaded our mobile app and set up your account(s), simply follow these steps:
Signed, sealed and delivered! Our user-friendly mobile app has a simple deposit option, allowing you to:
Great question! Mobile deposit is an easy way to electronically deposit checks from your mobile device using our mobile app.
The best part? Mobile deposit is free1 to Gate City Bank customers. Simply download the Gate City Bank mobile app to get started.
Mobile check deposits using the Gate City Bank mobile app are protected. Security features include enhanced security measures such as password protection, data encryption and internet firewalls to guard against unauthorized access.
Check images and other private information are not stored within the mobile app or on your phone, making a check deposit with the mobile app as safe as using online banking.
Don't have our mobile app? Download it today:
Great question! You need only be a current Gate City Bank customer with a checking or savings account to use mobile deposit. You must also be enrolled in online banking and have downloaded our mobile app. Before depositing your first check, you’ll need to read and accept the Mobile Remote Deposit Agreement. Don't have our mobile app? Download it today:
Each account has a unique mobile deposit limit. After registering for mobile deposit, you’ll receive an email that mentions what it is. You can also view your deposit limit in the mobile app by selecting your account and tapping “Deposit.”
Fear not! You’ll receive an email notification if your mobile deposit is declined. It’s best to check your email within one business day of your deposit.
The reasons for your mobile deposit being denied can vary. Your specific reasoning can be accessed within mobile deposit history by clicking on the deposit itself.
There are a number of reasons why checks may not be able to be deposited using the mobile app:
Some payment types aren’t eligible for mobile deposit, such as:
To update your email address for mobile deposit alerts in online banking, navigate to “Tools,” then select “Settings and “Contact.” If you’re using the mobile app, tap “More” at the bottom of your screen, then choose “Settings” and “Contact Information.”
You can view images of deposited checks by opening your account and selecting the “View History” folder icon at the top of the “Mobile Deposit” screen. Accepted deposits are available to view for 18 months, and deleted deposits are available to view for six months. A check recently deposited may take up to one business day to show up, and if a check is rejected, the reasoning will be explained in the history area.
So long as the mobile deposit status shows as “Held for Review,” you can delete the deposit. Simply select your account, then tap “Deposit” in the menu. From there, select the “View History” icon at the top-right of the screen, then locate the deposit labeled “Held for Review” and swipe left to delete it.
Please contact us! We’d be happy to assist you further.
Moving your money shouldn’t be a hassle, which is why we offer multiple user-friendly options.
1 Data connection is required. Wireless carrier fees may apply.
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