Rachel Williams serves as Gate City Bank Treasury Management Analyst in Fargo, ND. Originally from Liberal, KS, she studied at what is now University of Jamestown, earning bachelor’s degrees in English and musical performance. Rachel joined the bank in 2013, previously serving as Senior Customer Service Representative Lead, Senior Customer Service Representative and Customer Service Representative.

Outside of work, Rachel cares about volunteering for local causes and donating blood through Vitalant. In her free time, when she’s not watching or playing with her 1-year-old son, she loves reading, crocheting and catching up on TV shows and movies with her husband.

To Rachel, being a team member at Gate City Bank means accessing amazing opportunities, especially when it comes to interacting with customers and growing a service mindset. Among Gate City Bank’s Principles of High Standards, her favorite is Customer Obsession because “my customers are my friends, and the main reason why I come to work every day. Not only do they make me want to deliver excellent service, but they constantly inspire me to grow and learn new things.”

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