What tools are available at the bank to help me prevent fraud?

Great question! Generally, phishing refers to an outreach attempt by a fraudster who uses social engineering to obtain your sensitive personal information via phone, text, email, fax or other means. Fraudulent phone calls – or voice phishing (vishing) – for example, may be made to local phone numbers, and the caller ID may falsely display a specific person’s or institution’s name or phone number. However, these phone calls are likely a scam.

If you’re a Gate City Bank customer and you receive a phone call asking for your personal financial information from a source you’re not sure you trust, don’t respond! Instead, report the call to us immediately at 800-423-3344 or 701-293-2400.

If you provided your confidential information and have become a victim of fraud on your Gate City Bank debit card, please contact us so we may assist you further. You can rest assured that you’re protected by Gate City Bank and won't be held subject if the situation is reported promptly and other conditions are met.

Important note: To protect your personal and financial information, we suggest that you never share the following details:

• Debit card information
• Personal identification number (PIN)
• Account numbers
• User IDs and passwords
• Access codes

It's also important to note that we will never call, text or email you to ask for this information.

To avoid becoming a victim of a phishing scam:

• Don’t respond to phone calls, emails, faxes or text messages asking you to provide sensitive information immediately.
• Don’t provide personal financial information such as account numbers, debit or credit card numbers or passwords in response to an unsolicited phone call, email, fax or text message, no matter how legitimate it seems.
• Do contact us immediately if you have responded to what you believe may have been a phishing attempt.
• Do contact us at your local phone banking number if you’re unsure about the legitimacy of any phone calls.
• Do review your account transactions regularly and contact us if you find any unauthorized transactions.
• Do keep us informed of your current home and cell phone numbers in the event we need to verify if suspicious activity has occurred.

Online identity protection has to do with following best practices while you’re banking online, shopping or just surfing the internet. We’re happy to offer overall security assistance with a host of helpful tips and resources!

Filling out applications online is as secure as our online banking system! We use 128-bit encryption technology to protect your username, password and other personal account information when you're using our online applications.