What tools are available at the bank to help me prevent fraud?

Great question! Generally, phishing refers to an outreach attempt by a fraudster who uses social engineering to obtain your sensitive personal information via phone, text, email, fax or other means. Fraudulent phone calls – or voice phishing (vishing) – for example, may be made to local phone numbers, and the caller ID may falsely display a specific person’s or institution’s name or phone number. However, these phone calls are likely a scam.

A phishing scam occurs when a criminal pretends to be a trusted source to trick you into revealing sensitive information, like passwords or account numbers. These scams are typically carried out through misleading emails or phone calls.

If you believe that you’ve become the target of a phishing scam, don’t respond! Instead, contact us immediately to report it. But if you’ve accidentally provided your confidential information, please still reach out so we may assist you further. Rest assured, you won’t be held subject if the situation is reported quickly and other conditions are met.

Important note: To protect your personal and financial information, we suggest that you never share the following details (which we will never ask for):

• Debit card information
• Personal identification number (PIN)
• Account numbers
• User IDs and passwords

A phishing scam occurs when a criminal impersonates a trustworthy source to trick you into sharing sensitive personal information, such as passwords or account numbers. They most often reach out through deceiving emails or phone calls.

To avoid becoming the victim of a phishing scam:

• Don’t respond to urgent, unsolicited requests for personal information.
• Don’t share account numbers, card numbers, Social Security numbers, passwords or any other sensitive information, no matter how legitimate the request may seem.
• Do contact us if you’re unsure about the legitimacy of any requests.
• Do regularly review account transactions and contact us if you notice any unauthorized activity.
• Do keep your contact information updated with us in case we need to verify suspicious activity.
• Do contact us immediately if you believe you’ve responded to a phishing attempt.

Online identity protection has to do with following best practices while you’re banking online, shopping or just surfing the internet. We’re happy to offer overall security assistance with a host of helpful tips and resources!

Filling out applications online is as secure as our online banking system! We use 128-bit encryption technology to protect your username, password and other personal account information when you're using our online applications.