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If we have your current mobile number on file and we detect suspicious activity on your debit card, you’ll automatically receive a text message. If you reply “STOP,” you’ll no longer receive text messages and will instead be notified of fraud alerts via phone, email or letters in the mail. (Text responses are not case-sensitive.)
To update your mobile number in online banking, navigate to “Tools,” then click “Settings” and “Contact.” If you’re using the mobile app, tap your profile icon at the top-right corner of your screen, then choose “Settings” and “Contact Information.”
Fraud text alerts are a convenient way to receive detailed notifications if we ever detect suspicious activity on your Gate City Bank debit card. All you need to do is respond to the text message with a “YES” or “NO” to validate or not validate the transaction in question. (Responses are not case-sensitive.)
To receive fraud text alerts, make sure your mobile number is updated in online banking by navigating to “Tools,” then selecting “Settings” and “Contact.” If you’re using the mobile app, tap “More” at the bottom of your screen, then choose “Settings” and “Contact Information.”
Online identity protection has to do with following best practices while you’re banking online, shopping or just surfing the internet. We’re happy to offer overall security assistance with a host of helpful tips and resources!
Absolutely not! Your account information is just as secure as it is at your physical brick-and-mortar bank location. We take the security of our system seriously, and deploy standards and encryption methods to ensure your information stays protected.
We make preventing fraud incredibly easy with innovative debit card controls that help you monitor your accounts anytime, anywhere through online and mobile banking. Easily enroll to set up account alerts, review recent transactions and more – all from your computer or our mobile app.
Great question! Generally, phishing refers to an outreach attempt by a fraudster who uses social engineering to obtain your sensitive personal information via phone, text, email, fax or other means. Fraudulent phone calls – or voice phishing (vishing) – for example, may be made to local phone numbers, and the caller ID may falsely display a specific person’s or institution’s name or phone number. However, these phone calls are likely a scam.
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