What are online statements and notices?

To sign up for online statements and notices in online banking, start by navigating to “Accounts.” From there, choose “Statements & Documents,” “Preferences” and “Subscription Preferences,” then click the gear icon on the right and choose your accounts.

If you’re using the mobile app, start by tapping “More” at the bottom of your screen. From there, select “Accounts,” “Statements & Documents,” “Settings” and “eDocuments,” then choose your accounts.

Unfortunately not. When you select to receive paperless statements and notices online, you will no longer receive paper statements and notices in the mail.¹ With paperless statements and notices, all your historical statements are conveniently stored online for you to view, print or save anytime!

To view your statements and notices in online banking, navigate to “Accounts” and click “Statements & Documents.” If you’re using the mobile app, choose “More” at the bottom of your screen, then select “Accounts” and “Statements & Documents.”

Note: To access statements and notices from accounts that have been closed for more than two years, please contact us.

We make it easy! You’ll receive an email or text notification when a new statement is available online, depending on which notification preference you have selected. To ensure that you receive email notifications, please add Gate City Bank to your “Safe Senders” list or address book.

For current customers, the previous two years’ worth of account statements and notices will be available in online banking and our mobile app. This information will also be conveniently available for two years after an account has closed.