Can I have both online and paper statements and notices?

Unfortunately not. When you select to receive paperless statements and notices online, you will no longer receive paper statements and notices in the mail.1 With paperless statements and notices, all your historical statements are conveniently stored online for you to view, print or save anytime!

Related Questions

To sign up for online statements and notices in online banking, start by navigating to “Accounts.” From there, choose “Statements & Documents,” “Preferences” and “Subscription Preferences,” then click the gear icon on the right and choose your accounts.

If you’re using the mobile app, start by tapping “More” at the bottom of your screen. From there, select “Accounts,” “Statements & Documents,” “Settings” and “eDocuments,” then choose your accounts.

Online statements and notices are available for all checking accounts, savings accounts, mortgage loans and personal loans that are set up with automatic payments.

To access online statements and notices in online banking, simply navigate to “Accounts” and click “Statements & Documents.” If you’re using the mobile app, choose “More” at the bottom of your screen, then select “Accounts” and “Statements & Documents.”

Note: To access statements and notices from accounts that have been closed for more than two years, please contact us.

To view your statements and notices in online banking, navigate to “Accounts” and click “Statements & Documents.” If you’re using the mobile app, choose “More” at the bottom of your screen, then select “Accounts” and “Statements & Documents.”

Note: To access statements and notices from accounts that have been closed for more than two years, please contact us.

For current customers, the previous two years’ worth of account statements and notices will be available in online banking and our mobile app. This information will also be conveniently available for two years after an account has closed.

Yes, you can. In online banking, simply select the gear icon and navigate to “Statements & Documents” to access the “Preferences” tab. From there, you can easily designate the preferred delivery method per account. Once you’re done, choose “Continue,” agree to the terms and select “Save.”

You can also request adjustments by contacting us anytime.

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1 Gate City Bank reserves the right to provide paper account notices and documents in lieu of electronic documents.