Where is my account info in online banking?

Your account information is located specifically at the bottom of your check. Beginning from left to right, you’ll see your:

• Routing number
• Account number
• Check number

As a safety measure to prevent unwanted access to your account, and to protect your personal and financial information, we may ask you to provide a one-time passcode using two-factor authentication (2FA) from time to time. Events that may spark the need for this extra layer of security include:

• A recently failed log-in attempt
• Logging in from an unknown device
• Logging in from a new network

If you’d like, you can adjust your account settings to use 2FA each time there’s a log-in attempt. To do so, simply navigate to “Tools,” then select “Settings” and “Security” to access and adjust your preferences.

This is likely a standard message indicating that you’ve merely entered an invalid User ID or password. If you receive this message and need assistance logging in to your account, click on the “Forgot User ID” or “Forgot Password” links and then follow the prompts. If you have any further questions, please contact us for assistance!

Fear not! For your security, your online banking account will be locked if the password or verification code is entered incorrectly five times. However, we’ve made resetting your password and unlocking your account very easy. Simply click the Forgot User ID/Password and follow the prompts. You can also contact us directly for more assistance!

Account alerts are processed at the top of every hour and can be delivered via email or push notification. They’re perfect for tracking details such as:

• Balances
• Transactions
• Deposits
• Withdrawals
• Progress on savings goals
• External and internal transfers

Using a browser, easily access and set up account alerts by navigating to “Tools” and clicking “Alerts.” For our mobile app, hit “More” at the bottom of your screen, then choose “Tools” and “Alerts.”