My online banking account is locked – now what?

As a safety measure to prevent unwanted access to your account, and to protect your personal and financial information, we may ask you to provide a one-time passcode using two-factor authentication (2FA) from time to time. Events that may spark the need for this extra layer of security include:

• A recently failed log-in attempt
• Logging in from an unknown device
• Logging in from a new network

If you’d like, you can adjust your account settings to use 2FA each time there’s a log-in attempt. To do so, simply navigate to “Tools,” then select “Settings” and “Security” to access and adjust your preferences.

This is likely a standard message indicating that you’ve merely entered an invalid User ID or password. If you receive this message and need assistance logging in to your account, click on the “Forgot User ID” or “Forgot Password” links and then follow the prompts. If you have any further questions, please contact us for assistance!

Under the “Dashboard” tab in online banking, select the account and choose “Account Details.” If you’re using the mobile app, tap the account under the “Accounts” tab, then select “Show Details.” From there, you’ll be able to see the following information:

• Account nickname
• Available balance
• Current balance
• Routing number
• Open date
• Interest rate
• Year-to-date interest earned
• Interest earned last year

To view your full account number (not just the last four digits), simply select the eye icon under your main account name.

All new accounts will automatically be added to your online banking within one business day of being opened, and closed accounts will be visible for up to 90 days. (Online statements will be available for two years following an account’s closing date.)

You can also hide accounts without removing them, if needed. To hide an account in online banking, navigate to the “Tools” menu, then select “Settings” and “Account.” Choose the pencil icon to edit account details, uncheck the box to hide the account and hit “Save.” Simply recheck the box to see the account again in the future.

We take the protection of your personal information very seriously. To protect your online security, we strongly encourage users NOT to share online banking profiles or login credentials. A joint-account owner can call and discuss the account, but any maintenance for online banking can’t be done by someone other than the online banking owner.

If you would like your spouse to have access to online banking for a joint account, you’ll need to register separately for online banking accounts. Please contact us with any questions or if you need further assistance!