What can we help you find?
To help keep your online banking secure, non-U.S. phone numbers won’t be eligible to receive one-time passcodes by default. However, these numbers can be added to personal accounts by contacting our team.
Authenticator apps are another helpful way to complete a login during foreign travel. By generating unique, time-sensitive codes, these apps help ensure that only you can access your account, providing enhanced protection that allows you to manage your finances confidently and securely.
Using a browser, you can integrate an authenticator app into Gate City Bank’s online banking by navigating to “Tools,” then selecting “Settings” and “Security.”
As a safety measure to prevent unwanted access to your account, and to protect your personal and financial information, we may ask you to provide a one-time passcode using two-factor authentication (2FA) from time to time. Events that may spark the need for this extra layer of security include:
If you’d like, you can adjust your account settings to use 2FA each time there’s a log-in attempt. To do so, simply navigate to “Tools,” then select “Settings” and “Security” to access and adjust your preferences.
This is likely a standard message indicating that you’ve merely entered an invalid User ID or password. If you receive this message and need assistance logging in to your account, click on the “Forgot User ID” or “Forgot Password” links and then follow the prompts. If you have any further questions, please contact us for assistance!
Fear not! For your security, your online banking account will be locked if the password or verification code is entered incorrectly five times. However, we’ve made resetting your password and unlocking your account very easy. Simply click the Forgot User ID/Password and follow the prompts. You can also contact us directly for more assistance!
Under the “Dashboard” tab in online banking, select the account and choose “Account Details.” If you’re using the mobile app, tap the account under the “Accounts” tab, then select “Show Details.” From there, you’ll be able to see the following information:
To view your full account number (not just the last four digits), simply select the eye icon under your main account name.
Account alerts are processed at the top of every hour and can be delivered via email or push notification. They’re perfect for tracking details such as:
Using a browser, easily access and set up account alerts by navigating to “Tools” and clicking “Alerts.” For our mobile app, hit “More” at the bottom of your screen, then choose “Tools” and “Alerts.”
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