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Sometimes a company may not credit a payment immediately after they receive it. If the payment isn’t credited after two days, please start by calling the company’s customer service line to check on your payment. If the problem isn’t resolved, simply submit a payment inquiry. A contact will be made to the company on your behalf to request assistance!
To send a payment inquiry, select “Activity” within online bill pay. Click on the applicable payment to see more details, and then choose “Payment Inquiry” at the bottom of the section. Complete the required fields and submit your inquiry.
Mistakes happen! Please submit a payment inquiry so an attempt may be made to contact the company on your behalf and request assistance.
To send a payment inquiry, select “Activity” within online bill pay. Click on the applicable payment to see more details, then click “Payment Inquiry” at the bottom of the section. Complete the required fields and submit your inquiry.
If the payment is pending and has not been sent, you can cancel the payment and set up a new payment to the correct payee.
Don’t worry! As a first step, please contact the payee company’s customer service number and request to have the late fee waived. If the problem still isn’t resolved, send us a payment inquiry in the “Activity” tab in your online banking account. We’d be more than happy to contact the company on your behalf to work toward a resolution.
To send a payment inquiry, simply click on “Activity” while using online banking on your computer. Click on the applicable payment to see more details, then click “Payment Inquiry” at the bottom of the section. Easily fill out the required fields and submit your inquiry.
Just as with a paper check, it’s important to maintain sufficient funds in the account to cover all payments. Please note that you may be charged a non-sufficient funds (NSF) fee for payments returned for insufficient funds. Refer to the Schedule of Fees for information on fees.
It’s easy! For online banking, navigate to “Move Money” in the main menu, then select “Bill Pay.” From there, review and accept the terms and conditions, and you’ll be good to go!
Signing up with our mobile app is a breeze, too! Simply choose “More,” then hit “Bill Pay/Zelle®.”
Yes! Simply navigate to the “Activity” tab, where you can easily download a comma-separated values (CSV) file listing out your pending and completed payments. You can import the file into several different personal financial software applications. (Note: The downloadable list is located at the bottom of your payment history, so you may need to scroll down to find it.)
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