How do I make a payment with the mobile app?

To add a payee in the Gate City Bank mobile app, follow these simple steps:

1. Navigate to “More,” then select “Bill Pay/Zelle®.”
2. Select the “+” icon.
3. From there, begin typing in the recipient’s name, then wait a moment for a matching suggestion to appear. If no suggestion pops up, enter the recipient’s full name.
4. Tap “Add.”
5. Enter the account and address information as needed.
6. Tap “Add” one more time.

To update a payee’s information in the mobile app, or remove a payee altogether, simply select the recipient and hit “Edit.”

Note: Some payee addresses can’t be updated because we manage the contact information for you. In this case, the recipient can contact us directly and we will apply any necessary changes.

It’s incredibly helpful! Manage all your bills in one handy location, easily view transaction history and pending items and save time by scheduling one-time or automatic payments. Plus, who doesn’t love saving money on stamps and envelopes?

You can easily pay any company you would normally pay by check, debit or cash! And what’s extra neat is you can also pay friends, family members and service providers (babysitters, plumbers, etc.).

We make payments easy! They can be made automatically or manually:

1. Automatic Payment in Response to an eBill: This is a payment that you schedule to go out every time you receive a regular eBill. What’s nice is it doesn’t require your approval each time! You can pay the full bill, the minimum due, pay nothing and file the bill or customize your own option for how the bill gets paid. For example, you could tell us to pay your credit card bill automatically in three different ways:
   
   1. Pay the entire bill if it’s $200 or less. Pay nothing and send an email notification if it is more than $200.
   2. Pay the minimum amount due every month.
   3. Pay nothing and send an email notification.
      
      

   You can also select when to pay the bill – either when the bill arrives or a designated number of days before it’s due (10 days is the default). You’ll receive an email notification when an automatic bill has been paid.

2. Automatic Payment at Regular Intervals: With this option, simply specify the amount, frequency, start date and end date, or the number of payments you’d like to make. You could also establish your own end date. For example, you could schedule a payment for your car loan in the amount of $300 on the first day of every month for the next 36 months.
3. Manual Payment: If you don’t set up an automatic payment, you can choose to manually pay each bill. This is the default payment rule for each payee you add.

Yes! Simply navigate to the “Activity” tab, where you can easily download a comma-separated values (CSV) file listing out your pending and completed payments. You can import the file into several different personal financial software applications. (Note: The downloadable list is located at the bottom of your payment history, so you may need to scroll down to find it.)