How are payments approved and delivered?

First off, rest assured that you are the one who authorizes payments. You tell us who, when and how much to pay! Payments are issued electronically or via paper checks, depending on the payee’s capabilities. Your payee can accurately record that a payment has been received for your account.

Related Questions

It’s incredibly helpful! Manage all your bills in one handy location, easily view transaction history and pending items and save time by scheduling one-time or automatic payments. Plus, who doesn’t love saving money on stamps and envelopes?

Online bill pay is an optional feature we offer through online and mobile banking that allows you to pay bills anytime, anywhere – using your computer, smartphone or tablet.

With online bill pay, you can set recurring payments, schedule future payments and send one-time payments, seamlessly and securely directing funds from your Gate City Bank account. You can also track due dates and avoid lates fees more easily by setting notifications for upcoming payments.

Just as with a paper check, it’s important to maintain sufficient funds in the account to cover all payments. Please note that you may be charged a non-sufficient funds (NSF) fee for payments returned for insufficient funds. Refer to the Schedule of Fees for information on fees.

It’s easy! For online banking, navigate to “Move Money” in the main menu, then select “Bill Pay.” From there, review and accept the terms and conditions, and you’ll be good to go!

Signing up with our mobile app is a breeze, too! Simply choose “More,” then hit “Bill Pay/Zelle®.”

Yes! Simply navigate to the “Activity” tab, where you can easily download a comma-separated values (CSV) file listing out your pending and completed payments. You can import the file into several different personal financial software applications. (Note: The downloadable list is located at the bottom of your payment history, so you may need to scroll down to find it.)

Have Other Questions? We Can Help!

Message Us

Send questions and feedback.

Call Us

800-423-3344

Visit Us

Find a location near you.