Am I able to expedite a payment with online bill pay?

Don’t worry! As a first step, please contact the payee company’s customer service number and request to have the late fee waived. If the problem still isn’t resolved, send us a payment inquiry in the “Activity” tab in your online banking account. We’d be more than happy to contact the company on your behalf to work toward a resolution.

To send a payment inquiry, simply click on “Activity” while using online banking on your computer. Click on the applicable payment to see more details, then click “Payment Inquiry” at the bottom of the section. Easily fill out the required fields and submit your inquiry.

Online bill pay is an optional feature we offer through online and mobile banking that allows you to pay bills anytime, anywhere – using your computer, smartphone or tablet.

With online bill pay, you can set recurring payments, schedule future payments and send one-time payments, seamlessly and securely directing funds from your Gate City Bank account. You can also track due dates and avoid lates fees more easily by setting notifications for upcoming payments.

It’s easy! For online banking, navigate to “Move Money” in the main menu, then select “Bill Pay.” From there, review and accept the terms and conditions, and you’ll be good to go!

Signing up with our mobile app is a breeze, too! Simply choose “More,” then hit “Bill Pay/Zelle®.”

Yes! Simply navigate to the “Activity” tab, where you can easily download a comma-separated values (CSV) file listing out your pending and completed payments. You can import the file into several different personal financial software applications. (Note: The downloadable list is located at the bottom of your payment history, so you may need to scroll down to find it.)

It’s incredibly helpful! Manage all your bills in one handy location, easily view transaction history and pending items and save time by scheduling one-time or automatic payments. Plus, who doesn’t love saving money on stamps and envelopes?