Can I cancel a Zelle® payment?

To get started with Zelle®, log in to online banking or our mobile banking app and navigate to Zelle®. Accept the terms and conditions, enter your email address or U.S. mobile number and share your deposit account. From there, you’ll receive a one-time verification code. Enter it and you’ll be ready to start using Zelle®.

Sending, requesting and receiving money with Zelle® is as easy as one-two-three:

1. To send money using Zelle®, simply add a trusted recipient’s email address or U.S. mobile phone number, then enter the amount you’d like to send and an optional note. From there, you can review and hit “Send.” In most cases, the money will be available to your recipient in minutes if they’re already enrolled with Zelle®.
2. To request money using Zelle®, choose “Request,” select the individual from whom you’d like to request money, enter the amount you’d like to request and include an optional note. From there, review and hit “Request.”¹ If the person you’re requesting money from is not yet enrolled with Zelle®, you must use their email address to request money. If the person has enrolled their U.S. mobile number, then you can send the request using their mobile number.
3. To receive money, simply share your enrolled email address or U.S. mobile number with a friend and ask them to send you money with Zelle®. If you’ve already enrolled with Zelle®, you don’t need to take any further action. The money will be sent directly to your account, typically within minutes.

Zelle® is a great way to send money to friends, family and others – such as your personal trainer, babysitter or neighbor.

Since money is sent directly from your bank account to another person’s bank account within minutes,² Zelle® should only be used to send money to people you know and trust. If you don’t know the person or aren’t sure you will get what you paid for (for example, items bought from an online bidding or sales site), you shouldn’t use Zelle® to complete that transaction.

It should be noted that neither Gate City Bank nor Zelle® offers purchase protection for payments made with Zelle®. For example, if you don’t receive the item you paid for or the item is not as described and you used Zelle® to complete the transaction, there would be no purchase protection that would assist you in getting that spent money returned.

While there are sometimes limits on how much money you can send with Zelle®, there are no limits on the amount of money you can receive with Zelle®. (Note: The person sending you money might have limits set by their own financial institution. Also, limits and delivery options may vary based on how customers add contacts.)

To view any limits using the mobile app, simply navigate to “More” and “Bill Pay/Zelle®.” From there, select “Send,” choose your recipient and tap “Limits.” If you’re using a browser, navigate to “Move Money,” then choose “Zelle®” and “Send” before selecting a recipient and clicking “Limits.”

In order to use Zelle^®, the sender and recipient’s bank accounts must be based in the U.S.

Zelle® is compatible with many banks through their mobile apps. In the event this isn’t the case for someone you’re trying to send money to, there’s a solution: The recipient need only enroll with the Zelle® app by entering their email address, U.S. mobile number and a Visa® or Mastercard® debit card with a U.S.-based account (doesn’t include U.S. territories). Note: Zelle® doesn’t accept debit cards associated with international deposit accounts, nor does it accept any credit cards.