Why is my check not depositing with the mobile app?

Some payment types aren’t eligible for mobile deposit, such as:

• Checks that don’t contain a nine-digit U.S. routing number.
• Checks payable to any person or entity other than you.
• Checks that contain evidence of alteration or fraud.
• Checks made payable to a business.

Great question! Mobile deposit is an easy way to electronically deposit checks from your mobile device using our mobile app.

The best part? Mobile deposit is free¹ to Gate City Bank customers. Simply download the Gate City Bank mobile app to get started.

Great question! You need only be a current Gate City Bank customer with a checking or savings account to use mobile deposit. You must also be enrolled in online banking and have downloaded our mobile app. Before depositing your first check, you’ll need to read and accept the Mobile Remote Deposit Agreement. Don't have our mobile app? Download it today:

Mobile check deposits using the Gate City Bank mobile app are protected. Security features include enhanced security measures such as password protection, data encryption and internet firewalls to guard against unauthorized access.

Check images and other private information are not stored within the mobile app or on your phone, making a check deposit with the mobile app as safe as using online banking.

Don't have our mobile app? Download it today: