What can we help you find?
It happens! We’ve got you covered. To start, you'll need your account number to access your user ID. Don't remember it? No worries, give us a call at 701-293-2400 so we can get you started.
To retrieve your password or user ID from our mobile app, tap ”Forgot User ID/Password” just below the Log In button on the login screen. From there, you will be prompted to confirm if you are looking for help with your password or user ID. If you need help with both your user ID and password, we recommend you start by retrieving your user ID, then you can reset your password.
If you have forgotten your password or user ID needed to log in to online banking, click “Forgot Password” or “Forgot User ID” as appropriate and follow the steps to reset or retrieve your information. If you need help with both your user ID and password, we recommend you start by retrieving your user ID, then you can reset your password.
To change your username or password in online banking, simply navigate to “Tools,” then select “Settings” and “Security.” For the mobile app, navigate to “More,” then tap “Settings” and “Security.”
Note: To avoid usernames and passwords that are easy to guess, consider using complex combinations of lower- and upper-case letters, numbers and symbols. Also, make sure your usernames and passwords are at least eight characters in length.
This is likely a standard message indicating that you’ve merely entered an invalid User ID or password. If you receive this message and need assistance logging in to your account, click on the “Forgot User ID” or “Forgot Password” links and then follow the prompts. If you have any further questions, please contact us for assistance!
We care about your account security, and we’re happy to assist here! For starters, keep your passwords in a secure place that’s out of plain sight. Don’t share them on the internet, over email or on the phone. Additionally, be mindful that hackers may try to figure out your passwords to gain access to your computer. To make it tougher for them:
At Gate City Bank, your security is paramount, and you can rest assured that none of our team members know your online banking password. However, if you ever forget your password, you can click on the “Forgot Password?” link from the login area or contact us for password reset assistance.
It’s easy! Simply log in to online banking, navigate to “Accounts” and select your account from the accounts list. From there, choose “Account Details” to see the following information:
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