What if I forgot my user ID or password?

To change your username or password in online banking, simply navigate to “Tools,” then select “Settings” and “Security.” For the mobile app, navigate to “More,” then tap “Settings” and “Security.”

Note: To avoid usernames and passwords that are easy to guess, consider using complex combinations of lower- and upper-case letters, numbers and symbols. Also, make sure your usernames and passwords are at least eight characters in length.

This is likely a standard message indicating that you’ve merely entered an invalid User ID or password. If you receive this message and need assistance logging in to your account, click on the “Forgot User ID” or “Forgot Password” links and then follow the prompts. If you have any further questions, please contact us for assistance!

We care about your account security, and we’re happy to assist here! For starters, keep your passwords in a secure place that’s out of plain sight. Don’t share them on the internet, over email or on the phone. Additionally, be mindful that hackers may try to figure out your passwords to gain access to your computer. To make it tougher for them:

• Use passwords that have at least twelve characters and include numbers and symbols. The longer the password, the tougher it is to crack.
• Avoid common words. Some hackers use programs that can try every word in the dictionary.
• Don’t use your personal information, your login name or adjacent keys on the keyboard as passwords.
• Change your passwords regularly (at a minimum, every 90 days).
• Don’t use the same password for each online account you access.

At Gate City Bank, your security is paramount, and you can rest assured that none of our team members know your online banking password. However, if you ever forget your password, you can click on the “Forgot Password?” link from the login area or contact us for password reset assistance.

Under the “Dashboard” tab in online banking, select the account and choose “Account Details.” If you’re using the mobile app, tap the account under the “Accounts” tab, then select “Show Details.” From there, you’ll be able to see the following information:

• Account nickname
• Available balance
• Current balance
• Routing number
• Open date
• Interest rate
• Year-to-date interest earned
• Interest earned last year

To view your full account number (not just the last four digits), simply select the eye icon under your main account name.