Mobile Services

Mobile App

• How do I search for a transaction in mobile banking?
• Is the Gate City Bank mobile app secure?
• How do I access Zelle® and online bill pay?
• How do I hide or show accounts?
• How do I sign up for the mobile app?
• How does the mobile app work?
• What if I forgot my user ID or password?
• What is Snapshot?
• What is the Gate City Bank mobile app?
• Where is the message center?

Mobile Check Deposit

• How do I know if I’m eligible to use mobile deposit?
• How do I make a mobile deposit?
• When will the mobile deposit be posted to my account?
• How do I delete a mobile deposit?
• How do I update my email for mobile deposit alerts?
• How secure is mobile deposit?
• How will I know if my mobile deposit is declined?
• What is mobile deposit?
• What is my mobile deposit limit?
• Where can I view deposited checks?
• Which checks can’t be deposited?
• Why is my check not depositing with the mobile app?

Mobile Wallet

• How do I use mobile wallet?
• How does mobile wallet work?
• How secure is mobile wallet?
• What is mobile wallet?

Zelle

• Are there fees for sending money with Zelle®?
• Are there limits on Zelle® transactions?
• Can I cancel a Zelle® payment?
• Can I pay someone whose bank isn’t in the Zelle® network?
• Can I use Zelle® internationally?
• How do I access Zelle® and online bill pay?
• How do I receive money with Zelle®?
• Is my information secure?
• What are scheduled and recurring payments with Zelle®?
• What if I get an error message when enrolling in Zelle®?
• Who can I send money to with Zelle®?