What can we help you find?
To report your debit card as lost or stolen through online banking:
To report your lost or stolen debit card through the mobile app:
Once we’ve been notified, we’ll close the appropriate debit card within one business day. After your debit card has been closed, you’ll receive a message from us with information on how to order your new card.
You may also get in touch with us at 701-293-2400 or 800-423-3344, or visit any location to report your debit card as lost or stolen.
Ordering your Gate City Bank debit card is easy! Here are the options:
You should expect to receive your card within 7-10 business days.
Depending on the order, you could receive it instantly!
Stop by one of our 45 convenient locations for an instant-issue debit card, which is available for our standard Gate City Bank card design and My School Spirit card designs.
You can also order a debit card via our online form or by calling our Customer Service Center at 701-293-2400 or 800-423-3344, Monday through Friday 7:30 a.m. to 8:30 p.m. and Saturday from 9:00 a.m. to 5:30 p.m. CT. Your debit card will typically be delivered by mail within 7-10 business days. Please contact us if your card does not show up in a timely manner, and we'll be happy to assist you.
To report a fraudulent debit card or ATM transaction, simply contact us. Our team will guide you every step of the way, collecting any necessary information to assist you as quickly as possible.
In online banking, you can easily set a travel notification by navigating to “Debit Cards” and selecting “Card Management & Rewards.” From there, scroll down and select “Manage Travel Plans” under the “Manage Card” section.
For our mobile app, simply tap “Cards” and scroll down to select “Manage Travel Plans” under the “Manage Card” section.
You can also submit your travel notification by contacting us.
With the My School Spirit debit card, there are multiple schools and designs to choose from! Check out our list of options.
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