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How do I update payees in the mobile app?

  • Education Resources > Help Center > Online Services FAQs > Bill Pay

If you’re wondering how to update payees in our mobile app, you’re in the right place! We’ve got you covered with some easy steps.

When will I receive my custom debit card?

  • Education Resources > Help Center > Debit Card FAQs

Wondering when your custom debit card will arrive? Depending on the order, you could receive it instantly! Learn more.

Are there any restrictions for debit card reward points?

  • Education Resources > Help Center > Debit Card FAQs > Debit Card Rewards

Wondering if there are any restrictions when it comes to redeeming your debit card reward points? See our quick FAQs!

What are the password requirements for debit card rewards?

  • Education Resources > Help Center > Debit Card FAQs > Debit Card Rewards

Wondering about what the password requirements are for debit card rewards? You’re in the right place! Learn more about the easy guidelines you can follow, such as including eight or more characters in your password.

Will the updated online and mobile banking look different?

  • Education Resources > Help Center > Online Services FAQs > Recent Updates

You’ll be happy to hear that your online and mobile banking experience has been updated! Enjoy the same great app, now with greater functionality.

How do account alerts work?

  • Education Resources > Help Center > Online Services FAQs > Online Banking

Gate City Bank makes setting up account alerts very quick and easy, so you can seamlessly track your account’s activity through online banking.

What school designs are available for the My School Spirit debit card?

  • Education Resources > Help Center > Debit Card FAQs

Wondering what school designs are available for the My School Spirit debit card? There are many to choose from! Learn more.

Where can I use my Gate City Bank Tap and Pay debit card?

  • Education Resources > Help Center > Debit Card FAQs

Wondering where you can use your Tap and Pay debit card? As it turns out, there are multiple places! Learn more.

What happens if I close the account or pay off my loan receiving the round-up funds?

  • Education Resources > Help Center > Saving FAQs > Simply Save

Worried about what will happen with Simply Save if you close your account? Don’t be! Learn more.

Can I set up Simply Save to fund an account if I am not the owner?

  • Education Resources > Help Center > Saving FAQs > Simply Save

lf you’re wondering if you can set up Simply Save to fund another person’s account, the answer is yes! Learn the details.