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What is the difference between current balance and available balance?

  • Education Resources > Help Center > Online Services FAQs > Online Banking

Wondering what the difference is between current balance and available balance? We have the answer! Learn more.

How do I change my username or password?

  • Education Resources > Help Center > Online Services FAQs > Online Banking

Need to update your username or password? We’ve got you covered!

Can I pay my loan online?

  • Education Resources > Help Center > Online Services FAQs > Online Banking

Wondering if you can pay your loan online? We can help with that! Learn more.

How do I download transactions from online banking?

  • Education Resources > Help Center > Online Services FAQs > Online Banking

We make downloading transactions easy! Just follow a couple of simple steps.

Does my current debit card have Tap and Pay capabilities?

  • Education Resources > Help Center > Debit Card FAQs

Wondering if your debit card has Tap and Pay capabilities? Find out in just seconds! Learn more.

How do I order a debit card?

  • Education Resources > Help Center > Debit Card FAQs

Wondering how to order your Gate City Bank debit card? It only takes a few steps!

Who can I pay using online bill pay?

  • Education Resources > Help Center > Online Services FAQs > Bill Pay

Wondering who you can pay using online bill pay? You’ll love the answer! Learn more.

Can I have both online and paper statements and notices?

  • Education Resources > Help Center > Online Services FAQs > Online Statements

Wondering if you can have both online and paper statements and notices? We can shed some light! Learn more.

What is online identity protection?

  • Education Resources > Help Center > Security and Fraud FAQs > Fraud Protection

How would you grade yourself in terms of online identity protection? Learn more to see if you’ve been following best practices while banking online, shopping or just surfing the internet!

What tools are available at the bank to help me prevent fraud?

  • Education Resources > Help Center > Security and Fraud FAQs > Fraud Protection

Looking for tools to help prevent fraud? We’ve got you covered! Learn more.