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How do I search for a transaction in mobile banking?

  • Education Resources > Help Center > Mobile Services FAQs > Mobile App

Wondering how to search for a specific transaction in mobile banking? It’s simple! Learn more about how you can easily search within our mobile app.

I used my debit card at a merchant and it requested my personal identification number (PIN). Is this required?

  • Education Resources > Help Center > Debit Card FAQs

Questioning if your personal identification number (PIN) is required when making a purchase? You’re in the right place! Learn more.

When will I be able to redeem my debit card reward points?

  • Education Resources > Help Center > Debit Card FAQs > Debit Card Rewards

Wondering when you’ll be able to redeem your debit card reward points? Wonder no more! Learn more about how you can view your points activity in your uChoose Rewards® account.

How can I “Pay With Points” using my debit card rewards?

  • Education Resources > Help Center > Debit Card FAQs > Debit Card Rewards

Learn how you can use your points to pay for purchases with PayPay®, Amazon.com and even select gas stations near you.

When do ATM and point-of-sale transactions post to my account?

  • Education Resources > Help Center > Debit Card FAQs

Are you wondering when ATM and point-of-sale transactions post to your account? We’ve got you covered! Learn more.

Where is the message center?

  • Education Resources > Help Center > Mobile Services FAQs > Mobile App

Looking for the message center in our mobile app? We can help!

Is Tap and Pay safe and secure?

  • Education Resources > Help Center > Debit Card FAQs

Wondering if Tap and Pay is safe and secure? It certainly is! Learn why.

How do I report my debit card as lost or stolen?

  • Education Resources > Help Center > Debit Card FAQs

Wondering how to report your Gate City Bank debit card as lost or stolen? We’re here to help! Learn more about a few easy steps you can take.

How do I add or remove a debit card in my online banking and mobile app?

  • Education Resources > Help Center > Debit Card FAQs

Easily learn how a debit card is added to or removed from your online and mobile banking!

What are some of the benefits of using my Tap and Pay debit card instead of a standard debit card?

  • Education Resources > Help Center > Debit Card FAQs

Wondering what the benefits are of using your Tap and Pay debit card instead of a standard debit card? Among the many perks, there are two that take the cake! Learn more.