FAQ - Online Banking Login Security Questions

  1. Login Security is an online security feature that provides an additional layer of protection from fraud and identity theft by preventing unauthorized access to your secure financial information. Login Security uses technology to verify your identity.

  2. Login Security will allow us to recognize you as the true owner of your account by recognizing not only your login information but also your computer. If we don't recognize your computer, we will request additional information that is known by only you to ensure authorized access to Online Banking.

  3. Yes. Once this feature is enabled, you will be sent a verification code if the system does not recognize your computer. Login Security helps prevent unauthorized access to Online Banking, protecting the functions and financial information related to your banking accounts.

  4. Login Security allows us to know that it's really you logging into your account. We know it's you because we recognize your computer AND your login information. If we do not recognize your computer, then you will be asked for a verification code.

  5. Yes you can. We support most of the commonly used browsers. If you log in from a public computer or a computer we don't recognize, we will send you a verification code to gain access.

  6. A verification code is a one-time passcode provided by the system that is unique to you and used in the process to authenticate your identity.

  7. You will receive a verification code each time your username and password have been successfully authenticated from a computer that is not recognized.

  8. No, your verification code is valid for a one time use only. If the previous code has been used, a new verification code must be generated in order for you to access the site.

  9. Yes, your verification code will expire after 10 minutes. The expired verification code entry will count as a failed login attempt.

  10. Yes. This feature does not prevent you from logging in from any computer. If we do not recognize the computer that you are using then we will simply ask for a verification code before allowing you access to Online Banking.

    • Log in to Online Banking and go to Profile> Profile Updates> Change Address and Phone Number
    • Add a Phone Number: Enter your phone number in the Home Phone, Mobile Phone, or Work Phone field, as applicable. Click Update.
    • Remove a Phone Number: Delete the incorrect phone number. Click Update.

    All phone numbers are given the option to recieve either text messages or automated phone calls.

  11. Online Banking looks at many different attributes to decide whether additional verification is required. You may also be asked for additional verification when completing actions/transactions that are higher risk, such as changing your address.

  12. Yes. You can use the same computer to login to your individual accounts safely; you will not be able to access each other's information. Just remember to never share your username or password with anyone.