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Gate City Bank

FAQs

Popmoney

  1. Popmoney is an innovative payment service offered by leading financial institutions that eliminates the hassles of checks and cash. Now, sending and receiving money is as easy as emailing and texting. Best of all, you don't need a new account to send or receive money. Just use your current bank account.

  2. Sending Money

    1. To send money, log in to your online banking and select Bill Pay/Popmoney then Popmoney.
    2. Send money to anyone using his or her email address, mobile number or bank account information.
    3. You will be notified when the transaction is complete.

    Receiving Money

    1. When someone sends money to you, you will receive an email or text message. 
    2. Log in to online banking to accept funds.
    3. If you do not provide your account information, the payment will be automatically returned to the sender's account. 
    4. Money sent directly to an account will be automatically deposited. No action is required by the recipient.
  3. Popmoney is easy and convenient for you and the people you send money to. They can simply receive the money in their bank account online, saving them a trip to the bank.

    Use Popmoney to:

    • Send money to your child at college
    • Send a gift to family and friends
    • Payback friends for that fun outing
    • Pay your babysitter or lawn care service
    • Pay rent to your landlord or roommates
  4. No, your bank account information will not be shared with the recipient. Your recipient will see your first name, last name, and the message you wrote for the payment. If you sent the payment to your contact's email address, your recipient will also see your email address. Similarly, you won't be able to see your recipient's bank account information.

  5. Verification of your email address and phone number is required for security reasons. Entering the correct verification codes ensures that you have access to your email and phone. You may also be asked to verify your mobile phone in the future to send and receive payments.

  6. You can send money to someone using their email address, mobile number or account information: 

    Email address: Your contact will receive an email with instructions on how to direct the payment to his or her account. 

    Mobile number: A text message will be sent to the recipient on your behalf with instructions on how to direct the payment to his or her account. You may want to tell your contact that standard message and data rates may apply. 

    Account information (routing and account number): The money will be deposited directly into your contact's account. You will also have the option to send an email to your contact.

  7. It depends on the delivery speed you selected to send the payment.

    Standard delivery - Three business days

    Your contact will receive the money in three business days if you're sending money to someone who has used Popmoney and turned on automatic deposit, or if you have provided your contact's bank account information.

    If you are sending the payment via email or mobile, your contact must provide his or her bank account information. They will receive the funds three business days later.

    Express delivery - Next business day

    Your contact will receive the money the next business day if you're sending money to someone who has used Popmoney and turned on automatic deposit or if you have provided your contact's bank account information.

    If you are sending the payment via email or mobile, your contact must provide his or her bank account information by 5:00 p.m. (CT) in order to receive the funds the next business day.

  8. Payment Sent To

    Standard delivery description

    Bank AccountThe payment will be sent to your contact's bank account within three business days
    Email Address or Mobile Number

    The recipient will be notified of the payment on the send date.

    Contacts with automatic deposit enabled will see the payment in their bank account within three business days.

    Contacts without automatic deposit enabled cannot receive the payment until they provide their bank account information. Once provided, the payment will be sent to the contact's bank account within three business days.

     

  9. Payment Sent To

    Express delivery description

    Bank AccountThe payment will be sent to your contact's bank account the next business day.
    Email Address or Mobile Number

    The recipient will be notified of the payment on the send date

    Contacts with automatic deposit enabled will see the payment in their bank account the next business day.

    Contacts without automatic deposit enabled cannot receive the payment until they provide their bank account information. Once provided, the payment will be sent to the contact's bank account the next business day.

     

  10. Next-Day: 9:00pm (CT)

    Standard: 12:00am (CT)

    Instant payments don't have a cut-off time. They can be sent 24/7, 365 days a year.

    It's also important to note what days Popmoney processes. Next-day and standard payments are processed Monday through Friday.

  11. Currently, you can only use Popmoney to send money within the United States. You can't send money to an account or a recipient in a foreign country, receive money from a foreign account or register for the product if you have a foreign address. If you send a payment to your contact's email or mobile device, your contact will be required to provide a United States bank account to receive the funds. Otherwise, the payment can't be processed and the funds will be returned to your bank account.

  12. Popmoney transactions must be at least $5. When on your computer, after entering a contact's name, click the “View Limits” link to view your available limits. When using the mobile app, click the "Information" button, next to the "Amount" field, after entering a contact's name.

  13. For your protection, limits have been created on how much money and how many payments can be sent during various time periods. Please click the icon next to the "Amount" field to view your available limits.

  14. To view the fees associated with sending a Popmoney payment, enter a contact name in the "Send Money" area, then click the fee link in the delivery section.

  15. If you make a payment before 9:00 pm (CT) on a business day, the funds will be debited from your account on the same day. You should see the transaction the following day. 

    If you make a payment after 9:00 pm (CT), or on a non-business day, the funds will be debited from your account on the next business day.

  16. You may not send money to contacts' bank accounts, email addresses or mobile numbers that are suspended or on hold.

    For your protection, your contacts' bank accounts, email addresses or mobile numbers may be placed on hold or suspended for various reasons. For example, if you fail verification when attempting to send money to them, this would result in a hold. Please call 800-423-3344 to remove a hold or suspension.

  17. Yes, you may cancel a payment anytime before or on the send date. Your contact will be notified if you cancel a payment after a payment notification has been sent.

  18. Desktop

    Click on "Bill Pay/Popmoney." There are a few different ways to add a contact:

    • Click on the "Add a New Contact" link next to the "To" entry field on the "Send Money" screen. Please enter the required fields on the popup window and click "Save."
    • Click on the "Contacts" tab and click on the "Add Contact" button. Please enter the required fields and click "Save."
    • Contacts may be imported from Yahoo, Hotmail/Windows Live/MSN or Gmail/Google mail accounts.

    Mobile

    • Click on "Bill Pay/Popmoney," "Popmoney" and then "Contacts."
    • Click "Add Contact." Please enter the required fields on the popup window and click "Save."

    Note: A maximum of three unique and active email addresses, three unique and active mobile numbers and three unique and active bank accounts are allowed per contact.

  19. You can request money from someone using his/her:

    • Email address: Your contact will receive an email with instructions on how to pay the request.

    • Mobile number: A text message will be sent to the recipient on your behalf with instructions on how to pay the request.

  20. There are no fees to request a Popmoney payment.

  21. No. The fee will be deducted only if you receive a payment. No fee will be charged if the request is not paid.

  22. Three business days after the recipient of the request makes a payment. The money will be deposited into the bank account you selected when sending the request.

  23. For your protection, limits have been created on how many requests can be sent during various time periods. (As well as the value of those requests.) Please click the icon next to the "Amounts" field to view your available limits.

  24. A personal message gives the contact the confidence that she/he is receiving the request from someone they know. It is also an opportunity for you to communicate the purpose of the request to the contact. 

  25. Yes. You may cancel a payment anytime before or on the send date. Your contact will be notified if you cancel a payment.

  26. If you are expecting a payment and you do not see it in your incoming payments under "Overview," this is most likely because you have not added the email address or mobile number to which the payment was sent. Have you added this email address or mobile number? If not, go to "Preferences" to add and verify it. Once you are done, you will be able to see the payment immediately.

  27. Click "Activity" to view the estimated date when the funds will be available. All payments are available within three business days, though some may be available sooner, depending on delivery speed and the date that the payment was sent.

  28. As a security precaution, the sender provided your mobile number when she/he scheduled the payment. Therefore, you need to verify access to this mobile number in order to confirm your identity and receive the funds.

  29. Please call the sender to edit the mobile number. The sender can edit the mobile number by clicking "Activity" and editing the transaction.

    Don't attempt to deposit this payment. The funds will be returned to the sender if you are unable to verify access to the mobile phone.

  30. Automatic deposit is the easiest and fastest way to receive money. It allows you to designate one account into which all incoming payments will be automatically deposited. Once turned on, there's nothing more for you to do. You will be notified of incoming payments via email or text message, the payment will be sent into your selected account. You can edit automatic deposit settings in the Popmoney "Preferences" when logged into online banking at a computer.

  31. There are two reasons why automatic deposit may not work for incoming payments:

    • The payment was sent to an email address or mobile number not currently in your profile. Please click "Preferences" to add and verify additional email addresses or mobile numbers.
    • As an extra security precaution, the sender is sometimes required to provide your mobile number when she/he scheduled the payment. You need to verify access to this mobile number in order to receive the payment.
  32. You have 10 days from the send date to deposit the payment. When a payment expires, the funds are returned to the sender. Please contact your sender to request another payment if you still wish to receive the funds.

  33. All unpaid money requests and invoices are listed in your "To Do" list in the Popmoney "Overview" tab.

  34. There is no fee for paying a money request or invoice.

  35. This depends on the type of request that you have received. If the requestor is seeking a fixed amount, you will not be able to change it. If the requestor agreed to accept a partial payment, you will be able to change the payment amount on the payment screen. Please note that you can only pay an amount equal to or less than the amount requested. You cannot pay more than the requested amount. Once you make a payment on the request, the request will be closed. You can view this payment in your "Activity."

  36. The requestor has decided to let you choose the amount you'd like to pay. However, the maximum amount you can pay may be subject to maximum transaction limits.

  37. After you have made the payment, it takes three business days for the requestor's account to be credited. The requestor can check the status of the payment by going to the "Activity" section of Popmoney.

  38. You have the option to reject the request. Click on the details of the received request and select the "Reject" option. You have the option to send a message to the requester when you reject the request. Note that if you do not take any action, the request will eventually expire within 30 days.

  39. All requests expire within a specified time (typically 30 days) and will disappear from your list. If you did not pay earlier and would like to pay, the requestor will have to send a new request.

  40. If an invoice is paid outside the payment service (for example, via paper check or bill pay), you can manually mark the invoice as paid. This will move the invoice from "Unpaid" to "Paid" which will be reflected in the "Activity" section within Popmoney.

  41. If you do not see a request or invoice that you are expecting, this is most likely because you have not added the email address or mobile number to which the request was sent. Have you added this email address or mobile number? If not, go to "Preferences" when logged into online banking at a computer to add and verify it. Once you are done, you will be able to see the request immediately. 

  42. Below is a list of all the possible payment statuses and their definitions:

    On Hold: The payment was placed on hold because the sender failed verification when attempting to schedule the payment. Please call 800-423-3344 to remove the hold.

    Pending:
    If this is a payment you sent, the recipient was notified of this payment. The funds will be withdrawn from your bank account the next day.

    If this is a payment you received, the payment is being processed and the funds will be deposited into your bank account within three business days.

    In Progress:
    If this is a payment you sent, the recipient was notified of this payment, and it is being processed.

    If this is a payment you received, the funds are en route and will be deposited into your account within three business days.

    Failed: A payment may fail due to one of the following reasons:

    • The recipient is unable to validate access to the mobile device as provided by the sender.
    • The funds could not be deposited into the bank account provided by the recipient.
    • There are insufficient funds in the account to cover the amount of the payment.

    Stopped: The sender stopped the payment after the send date. The funds are returned to the sender's account.

    Expired: The recipient has 10 days from the send date to provide instructions on how to deposit the payment, after which the payment expires and the funds are returned to the sender's account.

    Completed: The payment has successfully been deposited to the recipient's account.

  43. A payment may fail due to one of the following reasons:

    • The recipient is unable to validate access to the mobile phone as provided by the sender.

    • The funds could not be deposited into the bank account provided by the recipient.

    • There are insufficient funds in the account to cover the amount of the payment.

  44. You can stop a payment anytime after the send date if it has not been deposited into the recipient's account. To stop a payment, go to "Activity" and click the "Stop Payment" button. You will not see the "Stop Payment" button if the option is no longer available.

  45. To view or edit future-dated payments and recurring payment plans, click on "Activity" then Scheduled Payments."

  46. Below is a list of all the possible scheduled payment or payment plan statuses and their definitions:

    Active: The payment plan has been scheduled. It will be processed per your instructions when the send date arrives.

    Canceled: The payment or payment plan was canceled by the sender.

    On Hold: The payment or payment plan was placed on hold because the sender failed verification when attempting to schedule it. Please call 800-423-3344 to remove the hold.

    Pending: The payment has been scheduled. It will be processed per your instructions when the send date arrives.

  47. Yes. You can edit or cancel a future-dated payment anytime before the send date. You can only edit certain fields, which include "Send Date," "Amount," "Subject Line,"
    "Personal Message" and "My Notes." 

    You can also stop a payment anytime after the send date if the payment has not been deposited into the recipient's account. To stop a payment, go to "Activity" and click the "Stop Payment" button. You will not see the "Stop Payment" button if the option is no longer available.

  48. Yes. You can edit or cancel the next payment anytime before the send date or the entire recurring payment plan. For the next payment, you can edit the send date, amount, subject line or personal message, without affecting the rest of the plan. For the entire recurring payment plan, you can edit the same fields, as well as the frequency and duration.


  49. The information you provide for a contact determines how the payment you send to them will be processed and how she/he will be notified.

    • Email address: Your contact will receive an email with instructions on how to direct the payment to his or her bank account.
    • Mobile number: Your contact will receive a text message with instructions on how to direct the payment to his or her bank account.
    • Bank account information (routing and account number): The money will be directly deposited into your contact's bank account. You will also have the option to send the contact an email. 
  50. For your protection, your contacts' bank accounts, email addresses or mobile numbers may be placed on hold or suspended for various reasons. For example, if you fail verification when attempting to send money to them, this will result in a hold. Please call 800-423-3344 to remove a hold or suspension.


  51. Your primary email address will be used for all communications between Popmoney and you.

  52. By adding multiple email addresses and/or mobile numbers, you can receive payments made to them. For example, this is helpful for individuals who have separate email addresses or mobile numbers for personal friends and work colleagues.

  53. You can access Popmoney at multiple locations. If you have enabled automatic deposit for the same email address or mobile number at more than one location, then the most recent automatic deposit setting will be in effect, overriding any previous automatic deposit settings associated with that particular email address or mobile number.