Mobile Services

Mobile App

• How do I hide or show accounts in mobile banking?
• What if I can’t remember my user ID or password?
• What is the Gate City Bank mobile app?
• What are fast balances?
• Can I rename a transaction from the mobile app?
• How do I sign up for the mobile app?
• How do I search for a transaction in mobile banking?
• Where can I find the message center in the mobile app?
• How does the mobile app work?
• Is the Gate City Bank mobile app secure?

Mobile Check Deposit

• How do I make a mobile deposit?
• How do I change my email address for mobile deposit notifications?
• How do I know if I’m eligible to use mobile deposit?
• What is mobile deposit?
• How do I delete a mobile deposit?
• How secure is mobile deposit?
• What is the dollar limit for mobile deposit?
• How will I know if my mobile deposit is declined?
• Where can I view a check deposited using the mobile app?
• What check types cannot be deposited in the mobile app?
• Why is my check not depositing with the mobile app?
• When will the mobile deposit be posted to my account?

Mobile Wallet

• What is mobile wallet?
• How does mobile wallet work?
• How do I use mobile wallet?
• How secure is mobile wallet?

Text Banking

• How do I get started with text banking?
• Will text banking work on my phone?
• How do I change my phone number for text banking?
• What is the primary text banking account?
• How do I deactivate text banking?
• What should I do if I did not receive an activation code?
• Is text banking secure?
• How do I use text banking?
• Can I set up two phones for the same primary account?
• Can I transfer funds using my phone?

Zelle

• I’m unsure about using Zelle® to pay someone I don’t know. What should I do?
• How do I use Zelle®?
• Who can I send money to with Zelle®?
• Will the person I send money to be notified?
• Someone sent me money with Zelle®, how do I receive it?
• Can I use Zelle® internationally?
• Can I use Zelle® at more than one financial institution?
• What is Zelle®?
• Is my information secure?
• How do I enroll in Zelle®?
• Can I cancel a payment?
• What if I get an error message when I try to enroll an email address or U.S. mobile number?
• What if I want to send money to someone whose financial institution doesn’t offer Zelle®?
• How long does it take to receive money with Zelle®?
• What type of payments can I make with Zelle®?
• How does Zelle® work?