When will the bank refund my ATM fee?

There are a few options available if you would like to update the PIN for your Gate City Bank debit card:

• Call our Customer Service Center at 800-423-3344.
• Visit one of our locations and a team member will assist you.
• Use an ATM located in one of our locations and follow the prompts to update your PIN.

For instances where there are multiple owners on an account and a specific purchase or ATM withdrawal needs to be identified, the last four digits of the related debit card number will display with each transaction on your monthly account statements, online banking and the mobile app.

Gate City Bank automatically refunds ATM surcharges (fees) on all checking and savings accounts. You’re not limited on the number of fees refunded, and there’s no need to provide any receipts!

Great news: There’s no limit! Any of your checking or savings accounts can be linked.

You’re able to specify one primary checking account to be used for purchases at merchants and be accessible at any ATM. You can also specify one primary savings account to be accessible at any ATM. Additional checking and/or savings accounts can be accessed at any Gate City Bank-owned ATM.

Great question! When you use your personal identification number (PIN) to perform an ATM transaction or point-of-sale (POS) transaction, they will generally post to your account immediately. If you elect “Credit” and then sign for a POS transaction, it will usually post to your account within a few days.